Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our travel services, website, or communicate with our team.
1. Information We Collect
We may collect personal details including your full name, phone number, email address, travel preferences, identification details, payment information, and any information voluntarily submitted through enquiry or booking forms.
2. How We Use Your Information
Your information is used to process bookings, provide travel assistance, customize tour packages, communicate updates, improve customer experience, and comply with legal obligations.
- Confirming reservations and bookings
- Sending itinerary updates and travel notifications
- Providing customer support services
- Processing payments and refunds
- Improving website functionality and services
3. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, your information may be shared with hotels, transport providers, activity operators, payment gateways, or government authorities when necessary to complete travel arrangements or comply with legal requirements.
5. Cookies and Website Tracking
Our website may use cookies and analytics tools to improve user experience, monitor website traffic, and understand visitor behavior. You may disable cookies through your browser settings if preferred.
6. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security policies of external websites.
7. Payment Security
All online payments are processed through secure and trusted payment gateways. We do not store sensitive banking or card information on our servers.
8. User Rights
You may request access, correction, or deletion of your personal information by contacting our support team. We will respond to such requests within a reasonable timeframe, subject to applicable laws.
9. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be published on this page with the revised effective date.
10. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact our customer support team through our official website or registered business contact details.