Andaman Diva Tours & Travels

Welcome to Andaman Diva Tours & Travels. Please read these Terms and Conditions carefully before booking your holiday with us. By finalizing a booking, paying an advance, or using our services, you agree to be bound by the following policies without modification.

1. Booking & Payment Policy

To ensure hassle-free booking of accommodations, private ferries, and government permits in the Andaman Islands, the following payment schedule must be strictly followed:

• Initial Advance: A minimum payment of 50% of the total package cost is mandatory to initiate provisional bookings for hotels, ferries, and activities.

• Balance Payment: The remaining 50% balance must be cleared at least 2 to 3 days prior to arrival, or immediately upon arrival at Port Blair (Sri Vijaya Puram) before any on-ground services commence.

• Peak Season Exception: For all bookings scheduled between December 15th and January 15th (Peak Season), 100% advance payment is required at the time of booking confirmation.

• Accepted Modes: We accept electronic bank transfers (NEFT/IMPS/UPI) and credit/debit cards. Cheques are not accepted. Cash transactions are subject to a maximum legal limit of ₹2,00,000 per reservation.

2. Documentation & Permits

• Identity Proof: Guests must submit a copy of a government-authorized photo ID (Aadhaar Card, Voter ID, Driving License, or Passport) for all travelers at the time of booking. These are mandatory for securing forest permits, entry tickets, and ferry boarding passes.

• Foreign Nationals: All non-Indian passport holders must provide valid Passport and Visa details. Foreign nationals are required to comply with local Restricted Area Permit (RAP) regulations upon arrival.

• Standard Timings: Most hotels and beach resorts in the Andaman Islands (Port Blair, Havelock Island/Swaraj Dweep, and Neil Island/Shaheed Dweep) maintain a strict Check-In time of 12:00 PM and an Early Check-Out time between 8:00 AM and 9:00 AM.

• Ferry Gap Protocol: Because ferry timings often clash with morning checkout times, guests may have to wait a few hours before boarding. Guests are advised to leave their luggage at the hotel reception desk and utilize this time to explore local markets or cafes.

• Room Occupancy: Standard room configurations permit a maximum of 3 adults per room, with the third occupant being provided an extra mattress or rollaway bed.

4. Vehicle & Transport Rules

• Point-to-Point Service: Vehicles provided by Andaman Diva Tours & Travels are strictly on an itinerary-only and point-to-point basis. Vehicles are not at disposal for unscheduled sightseeing, evening leisure drives, or personal errands unless explicitly requested and paid for in advance.

• Release of Vehicle: Once a scheduled drop or tour segment is completed as per the pre-agreed itinerary, the vehicle will be released immediately.

5. Cancellation & Refund Policy

Should you wish to cancel your booking due to personal reasons, the following standardized cancellation deductions will apply:

• More than 30 Days before scheduled arrival: Full refund after a standard administrative charge of ₹2,500 per person.

• 21 Days to 30 Days before scheduled arrival: 25% of the total package cost will be deducted.

• 11 Days to 20 Days before scheduled arrival: 50% of the total package cost will be deducted.

• 10 Days or Less before scheduled arrival: 100% of the total package cost will be deducted (No Refund).

6. Force Majeure & Weather Disruptions

The Andaman Islands are an eco-sensitive archipelago prone to sudden tropical weather shifts, cyclonic weather, heavy rains, and rough seas.

• Ferry & Activity Cancellations: If a private or government ferry sailing to Havelock or Neil Island is cancelled by authorities due to bad weather, payload limits, or technical snags, Andaman Diva Tours & Travels will make alternative arrangements for accommodation and sightseeing in Port Blair.

• Additional Financial Liability: Any extra expenses arising from unexpected weather extensions (e.g., an extra night's stay due to being stranded on an island, re-booking flight tickets, or hiring alternate transport) will be borne entirely by the guest.

• Flight Delays: Andaman Diva Tours & Travels is not responsible for airline delays, cancellations, or missed connections. If a guest misses the first day of their tour due to a flight issue, the remaining itinerary will continue as scheduled, and no refund will be given for the missed day.

7. Right to Refuse Service

Andaman Diva Tours & Travels prioritizes the safety of its staff, partners, and fellow travelers. We reserve the absolute right to terminate services or cancel a booking without any refund if:

• A guest exhibits aggressive, abusive, or disruptive behavior towards our drivers, tour coordinators, hotel staff, or boat crews.

• A guest is found engaging in unlawful activities, including the possession of illegal substances, or acts that violate local island environmental codes (e.g., damaging coral reefs or littering).

8. Liability & Jurisdiction

• Adventure Activities: All water sports and adventure activities (such as Scuba Diving, Sea Walking, Snorkeling, and Parasailing) are operated by certified third-party vendors. Andaman Diva Tours & Travels acts solely as a booking facilitator and assumes no liability for personal injury, accident, or loss of life during these activities.

• Legal Disputes: This agreement is governed by the laws of India. Any legal disputes, complaints, or claims arising out of services provided by Andaman Diva Tours & Travels are subject to the exclusive jurisdiction of the courts located in the Andaman & Nicobar Islands only.